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Flipkart Order Intelligence & Support Assistant

An end-to-end ML and agentic AI system for intelligent e-commerce order support.

CustomerINPUTLangGraph AgentENGINEPolicy RAGSTORAGEReturn RiskMODELProduct VisionMODELGrounded ResponseOUTPUT
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Overview
A multi-part intelligent support system combining machine learning, computer vision, retrieval-augmented generation, and agentic workflows. The system combines return-risk prediction, product-image classification, and a LangGraph-based support agent into a single workflow. The support agent can ground policy questions through a local FAISS knowledge base and invoke the trained ML models as real tools. The project focuses on connecting individual machine learning models into a practical, tool-using AI system rather than treating them as isolated experiments.
What this project explores
Agentic AI
RAG
LangGraph
Machine Learning
Computer Vision
E-commerce